Wireless Doorbell Usually Not Working

[MiataMx5]

I mean 'usually'. The doorbell has no response on my phone or my google nest hub. Usually 6/10, the device is not working.

I had used this wireless doorbell almost for one year. I have to say this device is not reliable at all. Recording video always works, but usually it only records a frozen screen or grainy screen. No useful footprint is recorded.

The most disgusting thing is that this device is totally a useless door bell. The doorbell is connected to my Arlo base hub vmb4540 within 8 meters distance and I also linked my arlo account to google to use the google nest hub as a chime (I do not purchase a normal chime from Arlo).

As expected, everytime, when someone press the doorbell, my hub should make a voice reminder and also my phone should receive a call from Arlo app. Unfortunately, it kept failed during the year I used. Not sure why, video recording seems work normally but no notification at all. I do try to subscribe to see any improvement but still useless. Anyone has the same issue and can provide me with some hits to improve it? I had missed many doorbell calls leading to missing signing the parcel.

[ShayneS]

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.

[PapaO]

I have just started using an Arlo doorbell after using Ring doorbells for over the last five years.

I have had more issues with the Arlo doorbell in the last week since I have purchased it, than in the entirety of using Ring doorbells. The doorbell is constantly offline, I have had to reset it numerous times. The video takes on average 15 seconds to load to live feed, if it even loads at all.

I have never had these issues with Ring, and I am seeing less and less of a reason to stay with this doorbell. 

[ShayneS]

@PapaO 

This sounds like there might be some wifi interference or a range issue. Are you connected to your router or the Smart Hub? 

[PapaO]

It is connected to the router, which is less than five feet away, separated by only an exterior wall. Any device I take onto the porch or further has no issue connecting. I have had a Ring doorbell in the same location for over a year, and it never had an issue connecting.

[ShayneS]

When did this issue start to occur? 

[PapaO]

I have had the doorbell for about a week, and it has been happening ever since installed.

[ShayneS]

@PapaO

Please reach out to the Support Team to further investigate this issue you are experiencing and possible doorbell replacement. You can find several options for contacting support though the Arlo Mobile App by navigating to the Profile icon > Support Center > Select device > contact