Wirefree doorbell not connecting to live video

[aha12]

I've had my arlo wirefree doorbell for two or three weeks and haven't had any problems so far. Today, I got a movement notification and opened the app on my phone, and saw nothing had been added to my library. I went to check the live video feed, which is showing a still from 3 hours ago, and it says "connecting" with a spinning wheel for a few seconds and then goes back to the play button as though I'd never tried to play it. When I go to my video settings, it updates to the current view of outside, so clearly it's still connected somehow, but I can't get live video and I don't have any saved video from the last few hours. Internet connection is working on other devices and hasn't been a problem before, I've logged in and logged out of the app, I've restarted my phone, and I'm updated to the latest iOS. 

[StephenB]

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@aha12 wrote:

Internet connection is working on other devices and hasn't been a problem before, I've logged in and logged out of the app, I've restarted my phone, and I'm updated to the latest iOS. 

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Have you tried removing and then reinserting the doorbell battery?