Arlo|Smart Home Security|Wireless HD Security Cameras

Wire free doorbell not showing up in setup?

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Arealhuman
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Follower
Just purchased a wire-free doorbell and downloaded the Arlo app when I click into it it says to set up a new device and when I click doorbells it lists video doorbell, audio doorbell, chime.

When I click video doorbell it seems like it takes me to the wired video doorbell setup.

It mentions the power kit which didn't come with mine as well as tapping into an existing chime etc.

There is no place to click or no separate option for the wire-free doorbell.
Model: AVD2001 | Arlo Essential Video Doorbell Wire-Free
jguerdat
Guru Guru
Guru

Android or iOS? I just checked Android and I see both options. Try reinstalling the app.

JamesC
Community Manager
Community Manager

Arealhuman,

 

Both Android and iOS should provide options to installed the Wire-Free or Wired versions.

 

Please make sure you have the latest version of the Arlo mobile app installed from the app store.

 

JamesC

Damot
Aspirant
Aspirant
My so recently updated (Android) and the wire free doorbell option has been removed and I now cannot connect the doorbell.
jguerdat
Guru Guru
Guru

Just checked this on my phone and see the same thing. A removal and reinstall of the app fixed it.

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