Videos not saving in Library

[bluebirdreferee]

I have recently finished my trial and taken out a subscription, however, now non of my videos are being saved in my Library.  I have not done anything different other than subscribe ???   This is really frustrating me.

[StephenB]

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@bluebirdreferee wrote:

I have recently finished my trial and taken out a subscription, however, now non of my videos are being saved in my Library.  I have not done anything different other than subscribe ???   This is really frustrating me.

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• Have you checked that the camera(s) are in the subscription plan?  Use a PC (browse to my.arlo.com), go into the subscription area and look for "manage cameras".
• When you livestream a camera, can you make a manual recording?

[bluebirdreferee]

Hi, yes the camera is in my subscription and yes when I manually record it appears in my library.

[StephenB]

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@bluebirdreferee wrote:

Hi, yes the camera is in my subscription and yes when I manually record it appears in my library.

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Ok.  

Have you double-checked that the camera is armed?

If it is, perhaps try the motion detection test.