Two-Way Audio In Browser Not Working

[ZeliardM]

Hello,

I have a AVD2001 Doorbell connected directly to Wi-Fi. When using the mobile app, live streaming and two-way audio work fine. When using the web browser on my laptop, I have tried Chrome, Edge, and Firefox. It says that talk is initiated, but nothing ever comes out of the doorbell and the mute and unmute button don't work. I have to close out and try again before it will respond, but trying again still gets no audio. I did some investigating to see what is actually happening during the connection for the two-way audio in the web browser using the built-in browser Developer Tools. It looks like it uses SIP over web sockets for communication to connect and send the two-way audio. The whole process looks like the two-way audio connects, it passes messages and acknowledgements back and forth, then after 30 seconds it sends another keepAlive message and then the response is BYE from Arlo and it closes the two-way audio session. Can someone in support look at this and verify and tell me what am I supposed to do to make this work in my web browser? I don't always have my mobile phone available to me and having this work in my browser from my laptop while away from the house is a must have.

[BrookeN]

I am sorry for my delay in response. I do not have any updates as of yet. Are you still seeing the same behavior? 

[BrookeN]

@ZeliardM this should be working as expected now. Are you still seeing this same behavior? 

[ZeliardM]

@BrookeN I have not had a chance to check this yet, but I will later today and post another update. Thanks!

[ZeliardM]

@BrookeN I tested the fix that Jeff sent to me and the doorbell does not find the new firmware that he suggested:

1.11.0.0_9_aafca53_2489676

My doorbell is still on:

1.10.0.0_6_663c506_d772c72

And when I check for updates it says there are none. I replied back to him and let him know.

[BrookeN]

Thank you for letting me know. I will reach out to Jeff as well, I will be in touch soon. 

[ZeliardM]

@BrookeN Jeff reached back out and told me that the firmware is in a phased rollout at 25% and may not be available to me yet. Is there any way to force it for my device so I can test this fix?

He asked me to try on the older firmware and no, the two-way audio still does not work on the older firmware. I was under the impression that the fix was in the new firmware.

Please advise.

[BrookeN]

It is in the new firmware that is still being released. I have no way to push it to your device. However, I will reach out today and see what it is looking like percentage wise. 

[BrookeN]

@ZeliardM it is at 50% as of today. It is supposed to be at 100% on 11/19. So you should see it anytime from now tell then. 

[ZeliardM]

@BrookeN Just wanted to let you know, I checked periodically over the last few days and then again this morning, I have yet to receive this new firmware.

Please advise.

[BrookeN]

It should be rolled out by 10 am pst today. I am not sure what time zone you are in but it should be available soon. 

[ZeliardM]

@BrookeN I am going to reach back out to Jeff as well, but I am still getting the same errors and problems even on the new firmware.

Please advise.

[BrookeN]

I let Jeff know. I will reach back out to you as soon as possible.