Turn off video for audio only call

[priesty100]

I just installed an arlo wireless video doorbell for my father in law, its all up and running but his tablet (Samsung Galaxy Tab A) struggles with the video call to the point of making it unusable. The call works fine on my phone so I can only assume it's a tablet hardware issue.

I was wondering if there was a way of turning off the video in a call and making it audio only in the hope that, with much less data, the call will work. Is this possible?

The only other thing I can think of is that the doorbell is on my account and I've shared it with him, but I can't see why that would cause this?

Thanks for any help in advance.

[JamesC · Accepted solution]

priesty100,

It's not possible to make the call audio only, but you could try reducing the video resolution within the doorbell settings and test to see if the performance on the tablet is improved.

JamesC

[priesty100]

Thanks James, will give that a go.

Another possible option I have wondered about is to have something like a Google Nest Hub with a continuous feed from the camera, would that work? (I appreciate that would be no audio.)