Took my money but no plan no help

[JGgreen]

• So Arlo has taken my money and charged me not once but twice same day back to back after choosing a plan and subscription through my online account…boots me out and doesn’t update on the app or online now but I have both charges on my card. You give me no option to speak to anyone because your system is so flawed that it doesn’t recognize me having a plan or being a subscriber. So I’m in a constant loop of self help options which do not benefit me. At this point I can see why your rivals and competitors are much more successful than you. Since I can’t get any help from the company that just charged me twice not to mention you’ve increased the price I’ve paid but have taken EVERYTHING that I was getting away from me.  I will start with the BBB and then from there in the event that I have to prove my point through legal matters. 

[BrookeN]

I am sorry to hear of the frustration you have been having with the subscription. I have opened a ticket for you and escalated it to support. Please allow a few days for support to reach out.

[Lunafam]

Same issue!!

[Lunafam]

Same issue!! I can't talk to Noone and yall took 2 payments...

[JGgreen]

Thank you. That problem has been solved. Still having technical issues with my camera hopefully I can get that tackled soon. 

[BrookeN]

I have reached out to support regarding the concerns you have posted here. They will reach out to you as soon as possible. 

[Brian-angulo619]

Having the same issue just now I paid for the 7.99 subscription and it took my money from my bank didn't give me the subscription 

[BrookeN]

I have reached out to support regarding the subscription not being on the account. They will reach out to you as soon as possible. 

[Crystal995]

Have had the same issue!

has taken 2x $14.99 payments from my account but hasn’t given me the subscription. How do I fix? Just want to be able to use my cameras properly 

[BrookeN]

I reached out to support regarding the  subscription on the account, they will reach out to you as soon as possible. 

[Stizzythe]

They took 3 payments from me still no plan and won’t let me talk to no one I’ve been trying for 3 days now 

[BrookeN]

I reached out to support regarding the subscription behavior you are seeing, they will be reaching out to you as soon as possible.