Push notification for recognising my mobile phone not arriving

[splinternet]

I've had my Arlo system for a few months. I had to do a factory reset of my mobile phone yesterday.  I reinstalled the Arlo Secure app but the push notification sent to my phone to verify my identity is not arriving.  If I select "try another verification method"  it shows my email address and my phone ("trusted device") but still the push notification doesn't arrive.  I also cannot sign-in to my Arlo on Windows because it doesn't recognise the phone.

[StephenB · Accepted solution]

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@splinternet wrote:

If I select "try another verification method"  it shows my email address and my phone ("trusted device") but still the push notification doesn't arrive.  

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What happens if you choose email?   Once you get in, you can trust the phone.

[splinternet]

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@StephenB wrote:

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@splinternet wrote:

If I select "try another verification method"  it shows my email address and my phone ("trusted device") but still the push notification doesn't arrive.  

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What happens if you choose email?   Once you get in, you can trust the phone.

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Eventually, this method worked but I did nothing different.   Thanks.