Problem reconnecting device (wire-free doorbell AVD2001 ) to wifi and app.

[ArloDz]

Hi, I'm having problem reconnecting/reinstalling my wire-free doorbell AVD2001 to wifi and my Arlo secure app. I have done the process successfully before when I first got it. It did a firmware update successfully then shortly after went offline. After numerous failed attempts to get it back online, I tried removing and reconnecting the device but this time it takes too long that it timed out with every attempt. I did factory reset it every time before attempting to reconnect/reinstall. I have set up a dedicated 2.4 ghz wifi network (no special characters on the SSID or password) just for the Arlo security system, I have 3 Essential Spotlight Cameras that is connected to the same wifi network which works fine. I have read through numerous, kind-of-similar cases, and tried the suggested solutions but nothing works on my end. Can someone help me with this installation/onboarding issue that I'm experiencing. Any assistance would be greatly appreciated. Thanks!

[BrookeN]

Before resetting the doorbell can you first reset your modem.  Make sure the doorbell is taken off the account, uninstall and reinstall the app, then restart the doorbell and then reconnect it with the account. 

[ArloDz]

@BrookeN Thanks for your reply. I tried your instruction to the letter but, unfortunately, that didn't seem to work as well. The doorbell just continues to flash white during the process until it timed out in the app.

[BrookeN]

Can you make sure all these steps were done as well and it fits all the criteria for set up:

https://www.arlo.com/en_gb/support/faq/000062406/What-do-I-do-when-Arlo-fails-to-discover-my-device#...