Password not accepted on Android - Arlo wireless doorbell

[ColetteBr]

2 weeks ago I discovered my doorbell was offline, it turned out the battery needed charging. I had no problems until once again I was offline with my Samsung. The problem is that I cannot log into the app with my Samsung phone. Email or password not accepted. No such problem exists on my IPad. I deleted and reinstalled the app, but that did not work. Any suggestions how to solve this?

[ShayneS]

I have escalated your case & someone from support will be reaching out to you as soon as possible.

[ShayneS]

Are you still experiencing this symptom?

[ColetteBr]

 yes

[ShayneS]

I have escalated your case & someone from support will be reaching out to you as soon as possible.