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- Re: No video or audio on Australian mobile network
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Hi. Noticed yesterday and today that when someone rings the bell and I am on my mobile network (Telstra in Australia) I can answer the call but I just get a gray screen with the spinning icon but it never connects. This doesn't happen when at home on WiFi or when connecting back to my home from elsewhere by using a full tunnel VPN. No VPN or a split tunnel VPN connection back to my home results in the gray screen. This leads me to believe that the issue lies with Telstra's IPv6 only mobile network. Is this a known issue?
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doncarajo,
The development team is investigating these reports from users with Telstra. I do not have any information available at the moment but will provide an update as soon as I know more.
JamesC
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I think I have worked out the problem. IPv6 only networks need to be able to use ICMP (ping) your home network in order to traverse into the IPv4 internet space. My router/firewall was blocking ping requests. As soon as I enabled ping, I can now answer the doorbell on Telstra. So NOT an Arlo bug.
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@doncarajo wrote:
As soon as I enabled ping, I can now answer the doorbell on Telstra. So NOT an Arlo bug.
Interesting, that is good to know - and should be useful to others.
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