No recordings under library

[Damy]

I have not been able to view any recordings under the library since December, and I have been unable to reach Arlo.

Does anyone have any suggestions on how to reach Arlo customer care?

[StephenB]

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@Damy wrote:

I have not been able to view any recordings under the library since December, and I have been unable to reach Arlo.

Does anyone have any suggestions on how to reach Arlo customer care?

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Do you have a subscription?

[MattSamo]

I have the same problem with the video doorbell.

other cameras record fine.

i can manually record from the doorbell, but it won’t automatically record anything. 
it was fine until the latest firmware, since then it doesn’t record on motion detection. 

[StephenB]

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@MattSamo wrote:

I have the same problem with the video doorbell.

other cameras record fine.

i can manually record from the doorbell, but it won’t automatically record anything. 
it was fine until the latest firmware, since then it doesn’t record on motion detection. 

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If you can record manually, then the doorbell is in a subscription plan.

Are you getting any notifications whent the camera detects motion?

Have you checked the mode(s) you are using, to make sure there is a rule for the doorbell that tells the system to record when the doorbell detects motion?