No recordings in library

[GeoMike]

Just set up wireless doorbell.  I get notifications on my Android phone of motion with a video but there are no recordings in the library. Once I view the video I got on the phone notification, it disappears and there is no way to retrieve it.  How do I get the library to work? I went through the entire troubleshooting process multiple times to no avail. 

[StephenB]

Are you seeing the same thing on a PC (my.arlo.com)?

Can you make a manual recording while livestreaming?  If you can, are you seeing that in the Library?

[jguerdat]

Check to verify that you have at least the trial subscription. Are you in a country that can get subs?

https://kb.arlo.com/000062249/Where-is-Arlo-Secure-available