No motion detected unless doorbell is pressed to initiate

[Kokomayla]

The camera will only record when the doorbell is pressed.  It isn't detecting motion on its own. I'm in Canada. Have charged and reset, and reconnected device to wifi and still same issue. Anyone else having similar issues? 

[StephenB]

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@Kokomayla wrote:

The camera will only record when the doorbell is pressed.  It isn't detecting motion on its own. 

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Have you tried the motion detection test?  https://kb.arlo.com/41/How-do-I-change-the-motion-sensitivity-on-my-Arlo-camera

[Kokomayla]

Yes that was originally set to #54 medium.. I increased sensitivity  to 100 on high and still nothing

[StephenB]

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@Kokomayla wrote:

Yes that was originally set to #54 medium.. I increased sensitivity  to 100 on high and still nothing

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Note that the test doesn't change the settings - it's only a test.  If you want to apply the higher sensitivity, you need to go into the mode and edit the rule for the doorbell.  https://kb.arlo.com/42/What-are-modes-and-rules-and-how-does-Arlo-use-them.

FWIW, the act of pressing the doorbell doesn't directly make a recording.  So the doorbell does seem to be detecting motion when someone pushes the button.

[Kokomayla · Accepted solution]

Thank you to everyone that replied to this question-i have already called Arlo customer service and gotten my Essential video doorbell issue corrected!! Thanks for the suggestions!!