My mother passed away - house is sold .. we cannot access her email

[Tracy_Kerr]

Dear Arlo Support Team,

I hope you can assist me with an urgent matter. My mother recently passed away, and her house has been sold. We need to update the Arlo account information to reflect the new owner's details, but we cannot access her email to reset the account.

Could you please help us transfer the account to the new owners? Any assistance you can provide would be greatly appreciated.

Thank you for your understanding and support.

[BrookeN]

First and foremost I want to extend our deepest sympathies for the passing of your mother. I have escalated your concerns to support. Please allow a few days for support to reach out to you.