How to get a support ticket open???

[BentleyB]

Hello.  How do I open a ticket for support on our Arlo ADV2001 doorbell?

Please help.

The doorbell will not sync to our network and I am unable to add it.

Thank you.

[StephenB]

Did you just purchase it, or have you had it for a while?

If not a new purchase, do you have a subscription?

Do you have other Arlo cameras that are in a subscription plan (paid or trial)?

[BentleyB]

Owned the DoorBell for a while.  Maybe 2 years.  

Yes, we have a subscription.

The doorbell lost connectivity and I have been trying to add it back to the network but it does not pass the stage of finding available arlo devices.

I may just have to buy a new one.  

[BrookeN]

You can reach out to support within the app on your mobile device click on the silhouette on the top left ~ support center ~ the device that you are needing assistance.