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I need help. I purchase a chime 2 to go with my essential wire free doorbell and I cannot get it to connect. It keeps telling me it can’t connect to the temporary WiFi it creates. I went through olds posts on here and did every suggested and still nothing. I also reached out to support who were not helpful. Any suggestions before I just give up and return it?
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Troubleshooting
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Verify that your phone settings allow you to connect to new/unknown networks.
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Hi. I did that. Any other suggestions
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Describe the exact steps you go through to try to connect to the temporary network.
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I open the app select add chime 2. scan the qr code. it askes me do you want to connect to arlo_0787 i hit yes or continue then in about 5 minutes i get a message that says unable to join and it only gives me an option of try again or cancel. I had looked through these forums so i have tried forgetting my home network, i have tried deleting the app and re downloading it, i do not have any special characters in my wifi password or wifi network name, it is connected to the 2.4 connection, i tried putting the chime right next to the actual wifi router.
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While could just be a faulty chime (something about the network config), try resetting the chime to see if that helps:
https://kb.arlo.com/000061879/How-do-I-reset-my-Arlo-Chime-or-Chime-2
ALso, try a different phone to see if that helps.
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I tried both of those things!! I’m returning it Today. I’ve spent hours trying to figure it out and support is no help.
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@So16 Are you using an iPhone and if so what model?
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An iPhone 15 pro
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We are aware of the behavior you are seeing with the Chime 2 and iPhone 15's. By any chance do you have another device in your household an android or older iPhone?
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I don’t. My son also has an iPhone 15
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