Front door can't view recordings

[Vasquej4]

I paid my secure subscription and can't view recordings. Just live view.  Why is this happening. Went on browser and still the same thing.  Need to fix this cause I work out of town and need to keep an eye on my front door.  

[JamesC]

Vasquej4,

I've checked the account associated with the email address you're using here on the community and there is not an active Arlo Secure subscription associated with that account. Without an active Arlo Secure subscription, content will not be saved to the Feed.

JamesC