Surrey

[Kpeck]

My doorbell is online and shows a perfect view. It has just stopped detecting motion. It notifies me when someone presses the doorbell and then records the video for the Library. But otherwise my notifications for movement and recordings to my Library have stopped since changing my broadband. I’ve already physically removed the device to do a ‘reset’ and also removed and re-added to the app, but still no joy!!! 

[jguerdat]

Did the initial trial subscription expire? The doorbell (and any new camera) requires a subscription for cloud recordings.

[Kirklandboat]

I have the same issue that i just recently noticed.  Everything works except recording the set motion notification settings.  Secure Plus subscription is current and all other cameras are fully functioning. 

[StephenB]

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@Kirklandboat wrote:

I have the same issue that i just recently noticed.  Everything works except recording the set motion notification settings.  Secure Plus subscription is current and all other cameras are fully functioning. 

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What is the model of the problem camera?

Can you make a recording while livestreaming that camera?