Doorbell calls only on watch

[SALVETA]

I have a Samsung S21 and a Galaxy watch 6. When someone rings the doorbell I get it like a call on the watch but nothing on the phone. 

I have tried to block notifications from Arlo on the watch but that doesn't help. I would of course like to be able to answer the call with video on my phone. Any tips?

[ShayneS]

Which version of the Arlo app are you using?

[SALVETA]

I have 4.10.5_28616.

[ShayneS]

@SALVETA 

Are you a shared access account or the primary admin?

[SALVETA]

I'm admin with primary account, I have shared access to my fiance that "sometimes" get the call on her phone. She has no smartwatch.

[ShayneS]

So you the Admin receive a call on your watch but not your phone and your wife receives a call sometimes?

Thanks

[SALVETA]

Yes that about sums it up.

What should I do?

[ShayneS]

Is this a recent issue? 

[SALVETA]

No, it has been like this for a few months. It was not like this with my previous fossil watch but I'm not sure if it was also working in the beginning with this Galaxy watch. 

[ShayneS]

Is the watch and phone updated to the latest version of Android and wear OS?

[SALVETA]

Yes, and I have even updated both phone and watch recently with the problem both before and after the update. 

[ShayneS]

If you are not using your watch do you receive the phone call from the doorbell press? 

[SALVETA]

Yes when I turned off my watch I got the call on my phone, but my fiance did not get the call on hers.

When I turned the watch back on I got the call on the watch again and not my phone. But this time my fiance also got the call. 

[ShayneS]

Thanks, I have notified my team and I will report back as soon as possible. 

[ShayneS]

Hi @SALVETA 

A member from the support team sent you an email. They would like to schedule  call to help resolve the issue you are experiencing. 

[ShayneS]

@SALVETA Did you receive the email from the support team? 

[SALVETA]

Yes we had a call session where I tested a lot of things, and later I have also sent some logs from when the error occurred again.

[ShayneS]

@SALVETA Thank you for the update.