Does not live stream

[dbothma]

Help please.  I am struggling with my Arlo Doorbell's live streaming.

I did contact support who, after Many re-installs and tests indicated that it may be the device and suggested to replace it. I bought a new one and the same issue. I cannot live stream from the app or from the web-site, However when someone presses the bell, I can answer and then see the camera. If I walk past the camera, I can see the LED 'breathing' so it picked me up.
I did read in the instructions issues that refer to Adobe Flash to be present but also know that Flash is decommissioned and not available anymore.

It is now 4 months that I am struggling(reading internet and contacting support), it did work in the first week but not since then. on none of the devices. My other Arlo cameras works perfectly. Internet speed is good, wifi signal is good.

I need help please.

[StephenB]

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@dbothma wrote:

I did read in the instructions issues that refer to Adobe Flash to be present but also know that Flash is decommissioned and not available anymore.

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Arlo doesn't use Adobe Flash any more, so that's not the problem.

Are you getting motion recordings in the library? (hard to say from your post).

[dbothma]

Hi StephenB,

That is at least a bit of good news - the flash player. (However a pity that Arlo's documentation (user manual) is still out-dated.)

All other cameras picks up motion, can live stream and saves to the Library.

The doorbell, however:

* When bell is pressed, does ring on my phone and when I answer, I can see the video stream and it records to the Library.

* The doorbell light also 'breathes' when it picks up movement.

* It does not alert me even though set to do in the app and

* It does not live-stream when I select play. On the web-page, it times our and on my phone it stays in 'connecting'

* If I go in to settings and adjust the zone, I also see the image on my screen. It is just the alert and the live-streaming.

- I have had my wifi speed, network speed tested and even moved the doorbell closer to the router but no success.

- I have done resets on router, Doorbell and base station multiple times but no success.

- I have also re-installed the app on my mobile but none.

- The issue is on my browser and on my phone-app, whether I am on my home WiFi or remotely. (The other cameras still works).

[dbothma]

My Firmware is:  1.2.1.0_480_2bc43d0_b595c6d

My Hardware is: AVD2001Aer1.2

There is no message that firmware is out-dated and no option to check explicitly.

[StephenB]

I'm wondering if the doorbell is defective.

You could try exchanging with the seller, or contacting Arlo support.

[dbothma]

Thanks StephenB,

I have spoken to Arlo Support many times (like in over 10), every time a new person and every time, they take me through the reset all and re-connect. That is if I can get to talk to someone here in Australia - Getting hold of support is another mission.

I have - also purchased a new one with exactly the same effect. (Returns in the Covid times are cumbersome)

Trying to get Arlo to replace is also difficult as their process (here in Australia) is not working.

My first one worked for about a week, then upgraded firmware and from there no success.

I am already considering moving from Arlo but with my set-up, it will be costly.

Based on your comment - I will try once more to get the Arlo return process moving.

Regards

Dawid

[dbothma]

I received email asking if this issue was resolved.  No my issue is not resolved and Arlo support does not respond to me, except to indicate that I must send them phone number and convenient time to call. I responded many times with number and time, I even said 'any-time'.

I am very disappointed.   Btw. we are in COVID lockdown so I cannot go to store to exchange.

My issue is therefor still open, 5 months later and Arlo wire-free doorbell still does not work.

[dbothma · Accepted solution]

Thank you to Vhanisza,

Vhanisza from 'priority' support contacted me, asked meaningful questions and did not instruct me to do the standard 'restart'.  It sounds like the doorbell is cloud-based, some magic happened and 24 hours later my doorbell started to pick up movement and live streaming.