Chime 2 doesent connect

[Olarsen96]

Hi..

i have got a Chime 2 that dosent whant to connect.. i have been talking to support, and they has sending me a new one.. but the same problem

When i add it, i got asked to gonnect to Wifi Arlo-2574, but it stop there…

can somone help please? Have been using 3-4 days with this…

[ShayneS]

Hi @Olarsen96 

What is the error message after you select Join, what is the screen you get stuck on?

Are you connected to a 2.4Ghz network while onboarding this chime?

[Olarsen96]

Yes, 2,4 

the message is « could not connect to Arlo Wifi 👍🏻

i have tried all, and i have seen in the comnunity rhat is many that have the problem. Arlo had to fix! Have been working with that MANY days now

[ShayneS]

@Olarsen96 

Are you using WPA2 Wi-Fi Security?

Have you tried rebooting your Modem/router as well? 

[Olarsen96]

No

yes

[ShayneS]

@Olarsen96 If you adjust to WPA2 does that help with the onboarding? 

[Olarsen96]

No… it dosent work…

please fix this nowå

[ShayneS]

Can you provide your case number and I will look in to this. 

Thanks 

[Olarsen96]

Case numer is. 00572073

have tried 2 of them noe, and i can see that i am not the only one that have that problem…

[ShayneS]

Thank you, I notified support and you should be receiving a follow soon.