Cant get battery out of wireless doorbell

[ACMadden]

Looking for suggestions. I use the pin to eject the doorbell unit so I can charge my battery. But now the unit won't open. Has anyone has this issue?

[jguerdat]

Define "unit won't open". Do you mean you can't get it out of the mount or you can't get the battery out of the doorbell? Are you using the Arlo-supplied tool to push the release button? A similar tool such as that supplied by cell phone manufacturers to eject the SIM card can also be used. Be sure the tool is properly inserted, not at an angle.

[JamesC]

Adding to Jguerdat's post above, be sure you're following the steps here to release the housing on the doorbell: https://kb.arlo.com/000062490/How-do-I-charge-my-Arlo-Essential-Video-Doorbell-Wire-Free

JamesC

[ACMadden]

I can't get the camera out of the mount on the wall. 

[jguerdat]

Are you using the supplied tool (or one from a phone that's used to remove SIM cards)? Try pushing the doorbell into the mount a bit when trying to release it to see if that helps.