Can’t log in - doesn’t recognise device

[FionaC]

Hi - for no reason I am unable to log into either my Arlo app or the website. Keeps saying it doesn’t recognise the device & if I request a push notification to verify, nothing arrives. Am stumped with what to do as can’t log in using the app or web browser! Can anyone assist? I don’t have a new phone. 

[jguerdat]

Have you tried the alternate method link (email) that is shown under the SMS method?