Can't connect to chime 2

[amoore70]

I can't connect to chime 2. Scan's QR code but then doesn't connect to arlo_6663.  Just get cannot join arlo_6663 message. I am using 2.4 ghz. Am using iphone 15 pro max.

[jguerdat]

I don't have iOS devices but on ANdroid there's a setting to (dis)allow connections to open networks. Check your phone's WiFi settings to see if that exists and is set properly.

[BrookeN]

@amoore70 is there any way you can try to onboard it from a different mobile device?

[splinternet]

I've installed a new Sky router today and wishing I hadn't.  The reason being I've spent 2-3 hours setting up my 2 wireless doorbells and trying to add my five Chime 2's.  Even o...

What is this all about then?  I've re-installed the Arlo Secure app and other than a different router (2.4GHz) with a different name, nothing else has changed.

[splinternet]

Well that didn't work too well, trying to include a picture.  To repeat, I get to the point of naming the Chime 2 but when I do I get a yellow banner saying "Internal error".

[BrookeN]

Are you still seeing this same behavior?

[splinternet]

Been away for a month or so, had hoped the problem would somehow resolve itself, but not so.  I've got five Chime 2's and none of them can be connected.  I've done a factory reset on them all, but to no avail.  I'm going to attempt to talk you through the process I'm following (P.S.  I've tried adding screenshots but this doesn't seem to work)

1. "Select a device to add to your Home"

2. "Select your Arlo model" (I select Chimes, than Chime 2)

3. "Scan the QR code on your Arlo Chime" - seems to have been done correctly.

4. "Plug your Arlo Chime into an outlet.....When the LED light on the chime starts fading white, tap 'Yes, continue'  ".

5. I'm not quite sure what "fading white" means.  As soon as I plug the chime in, it start flashing white, but this stops after about 5-10 seconds.  So am I meant to do the next bit during the 'flashing white' stage, i.e. immediately after I plug it in?

6. "Searching for device" - the light on the Chime flashes red/orange

7. After about one minute - "No devices found".  This is followed by "Make sure devices are turned on and available to connect".  There doesn't seem to be anything to turn on with the Chime 2 so assume this doesn't apply.

8. "Cancel" or "Try again".   I select Try again but with the same outcome.

Just to restate that before I updated my wifi router, all my Chimes were connected.  When I installed the new router, I connected my two doorbells to the new n/w without a problem.   So am I somehow meant to reconfigure each Chime to the new n/w too?

[splinternet · Accepted solution]

Problem solved.  I read this in the Arlo KB, document 62551:

Make sure the Permission for Location Services is enabled and set to Always for the Arlo Secure App.

• On Android devices
  1. Go to the mobile device Settings
  2. Tap Apps
  3. Tap Arlo
  4. Tap Permissions
  5. Tap Location
  6. Tap Allow all the time

The possible Location settings are:

• Allow all of the time
• Allow only while using the App
• Ask every time
• Don't allow

My phone was set to "Allow only while using the App" (which had been set by default and seemed OK) however, I selected instead the first option "Allow all of the time" and hey presto my chime 2 was suddenly recognised.  So I've finally got my Chimes back after 2-3 months.  Lucky really as I was within a nat's whisker of bagging up the chimes (x5) and doorbells (x2) and chucking them into the dustbin before buying a Hive setup.

Can anyone explain this?  As I said, the problem coincided with the BB router upgrade.  I have no idea what the default setting for permission for location services had been before, nor whether the upgrade changed this.