Arm away notifications are sending during Exit delay

[Asheltn21]

When arm away is started from keypad hub and we walk out the front door we start to immediately receive motion notifications from our front door camera. This should not be happening as the camera should still be in standby mode at this time during the exit delay. Is this a bug or a bad setting? 

[ShayneS]

@Asheltn21 

We received feedback regarding the symptom you are experiencing. Receiving motion notifications after manually changing mode on your security system Keypad is an expected behavior. 

The mode is changed immediately at the location for all devices while exit delay applies to the security system before future security triggers can activate entry delay for panic. 

The security system and cameras work together making better use of the ecosystem benefits. The benefit of this is that the camera would be able to capture what's going on (did someone actually exit or Enter during the delay?) without force tying to the security system.

The security system devices itself such as sensors wont send any motion/open/close notifications during the exit delay and panic wont be set off.
Also, please note that after exit delay, a fresh security trigger would activate an entry delay (not alarm directly). Only if no authentication or mode change before entry expires then panic will activate.

Both exit delay (by mode) and entry delay (device level) are user configurable values.

I hope this information helps.

 

[ShayneS]

Hi @Asheltn21 

Thanks for the feedback on this. Does this occur with an android or iOS device? 

[Asheltn21]

iOS device. 

[ShayneS]

@Asheltn21

Thanks, I am going to look in to this and I will provide more info as soon as I can. 

[ShayneS]

@Asheltn21 

I was able to reproduce this symptom as well. I have notified the appropriate team and I will report back as soon as possible.

[Asheltn21]

That is good news.  I at least know I was not crazy now!  Thank you.

[ShayneS]

@Asheltn21 

Definitely not : )

Still waiting for an update, It may take bit but I will add the info asap.

[ShayneS · Accepted solution]

@Asheltn21 

We received feedback regarding the symptom you are experiencing. Receiving motion notifications after manually changing mode on your security system Keypad is an expected behavior. 

The mode is changed immediately at the location for all devices while exit delay applies to the security system before future security triggers can activate entry delay for panic. 

The security system and cameras work together making better use of the ecosystem benefits. The benefit of this is that the camera would be able to capture what's going on (did someone actually exit or Enter during the delay?) without force tying to the security system.

The security system devices itself such as sensors wont send any motion/open/close notifications during the exit delay and panic wont be set off.
Also, please note that after exit delay, a fresh security trigger would activate an entry delay (not alarm directly). Only if no authentication or mode change before entry expires then panic will activate.

Both exit delay (by mode) and entry delay (device level) are user configurable values.

I hope this information helps.

 

[Asheltn21]

Honestly that does not make sense to me. Why would I want multiple notifications as I leave the house each morning when it should be in exit delay and technically still be in standby mode with no notifications being sent. 

I thought you had said this was not correct behavior already?