Arlo|Smart Home Security|Wireless HD Security Cameras

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pphil10
Aspirant
Aspirant

My doorbell has started recording motion only between the hours of 8am and 5pm.

It used to record motion at anytime of the day or night.

This happened after I removed the battery to recharge it.

I do pay for the subscription.

I have checked my settings and nothing has changed and there is nothing in the settings that I can see to change it.

I have reset the doorbell but that did not fix it. I have removed the battery and charged it again but that hasn't fixed it either.

Does anyone know why this has happened and how I can fix it please.

Thank you.

1 ACCEPTED SOLUTION

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BrookeN
Arlo Moderator
Arlo Moderator

Check your modes and rules. Ensure the proper mode is selected. Try increasing the motion detection sensitivity by small amounts until you get the desired results. Be sure to save any changes you make.

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BrookeN
Arlo Moderator
Arlo Moderator

Check your modes and rules. Ensure the proper mode is selected. Try increasing the motion detection sensitivity by small amounts until you get the desired results. Be sure to save any changes you make.

pphil10
Aspirant
Aspirant

Thank you for your reply. It was in the mode setting, it had been set to those hours for some reason, I had not changed it to that so I don't know why that happened.

I have changed it back to 24 hours and it is working again now.

Thank you.

BrookeN
Arlo Moderator
Arlo Moderator

You are welcome. Have a great rest of your day. 

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