Arlo|Smart Home Security|Wireless HD Security Cameras

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SJH13
Follower
Follower

I am interested to hear thoughts on the recent notification to raise the subscription again. I am not sure this is justified and is an abuse of position taking advantage of peoples fears over their security. This is my position and I am seriously considering cancelling my subscription and replacing the camera system with a stand alone setup.

12 REPLIES 12
LGM68
Aspirant
Aspirant

Is it time to invest in a hub for my primary address. I’m not convinced Arlo can justify a hike in their price by a pound (uk) for a single camera. 
What are others thoughts on switching to a hub to store footage locally instead of on the paid-for-cloud? 

 

Crenzo
Aspirant
Aspirant

Agree, with only a doorbell camera and plan to expand to a full system this year. I am looking more at reolink or unifi. The frequent subscription increases at arlo is getting out of control. The price has almost tripled for single camera since i bought the doorbel. And paying over 70$ a year to use a single camera that cost over 200$ to buy in the store is rediculous for consumer market.

DrWho8
Initiate
Initiate

How on earth do you justify such an increase ? I phoned support, spoke to an assistant who couldn't justify the increase. I have therefore cancelled my subscription and I trust many others will too.

Galwayarlo
Initiate
Initiate

Dear Arlo,

Yet another price increase for your subscription service?  €2.99 in 2022, €3.99 in 2023, €4.99 in 2024 and now plans to bring it up to €5.99 - double the cost for single doorbell in just 3 years!  

On principle, I don't agree with this ongoing price hiking (gouging) but it certainly has helped my to make the decision NOT to expand to other Arlo products and services.  Also when this doorbell reaches end of life, I will not be purchasing another Arlo product, I will definitely seek an alternative company to do business with. 

Ye should really consider looking after your customers or you will end up with none.

 

Chrizliz
Aspirant
Aspirant

I just canceled my subscription. The price increase announced today was the last nail in the coffin. Bye bye Arlo. This is a school book example of how to piss off loyal clients, who have stayed with you despite a mediocre service and outdated hardware. 

MichaelT90
Apprentice
Apprentice

Yeah, it's about right...

They've broken local recording, so you only have the option of a subscription. 

 

They've broken geofencing. 

 

They've broken the scheduling. 

 

They've limited the storage. 

 

They now have the absolute cheek to charge us MORE for the privilege! 

 

Absolutely disgusting behaviour, and I'm seriously considering alternatives, even if it means ditching the hardware and cutting my losses. 

 

Arlo should be ashamed of themselves.

Johnk1234
Aspirant
Aspirant

I fully agree with the other posts regarding the extortionate subscription increases. In the last 3 years the subscription for a single camera has doubled.

it seems this company just want to bring in customers then milk them for all they can get. 
I do not see how the rates can increase so much more than any inflation without any change to service.

i currently only have a doorbell camera and was about to install a multiple camera system, which luckily I have not yet purchased off Arlo.

If they are continually going to ROB their loyal customers I think it may be time to look elsewhere.

The only way to pass Arlo the message is for us all to look at alternatives and cancel our subscription’s.

if anyone knows of any good alternatives systems please let me know.

KristineWilliam
Guide
Guide

I agree.  The reason I went with Arlo many years ago was the fact that you didn’t have to pay a monthly subscription fee.  Every recording was private, I use a usb stick on my base station and don’t even go to the cloud.  I was so happy with the first 2 cameras, I bought a second base and 4 Arlo Pro’s.  Now not only was I forced to sign up for a subscription, they are raising the price?    This is beyond the pale.  I assume there is no way to continue using these cameras for anything at all beyond “fake camera deterrent” without paying $155.00/year so I will be throwing them out before February 1st. 

220volt
Aspirant
Aspirant

Yep, I'm canceling too. Time to find cameras with local storage. 

SpaceBear
Tutor
Tutor

For context, Arlo (NYSE:ARLO) hasn't turned a profit yet:

 

https://finance.yahoo.com/news/arlo-technologies-inc-nyse-arlo-132047482.html

 

Despite this, I agree with everyone here and am likely to cancel my subscription as well.  I pay $150 per year and will be forced to pay $216 per year since they are phasing out my current plan (yet again) and offering a more feature-loaded plan that I have little use for.  I could care less about some of these new AI features.  They certainly are not worth the increased price.

 

What disappoints me the most is that many of us have invested hundreds, if not thousands, of dollars in our systems.  We are effectively locked into the Arlo ecosystem.  The constant prices increases and bundle tinkering for the subscription services feels disingenuous and manipulative.  I get that they need to turn a profit, but the rate of price increases makes me question their ability to manage costs and make smart investments.

fierce750
Tutor
Tutor

GoodBye Arlo, 

Hello Eufy.

 

done with this price hike bull**bleep**.

g-ae
Tutor
Tutor

Arlo has been my most disliked service I've used. And while my basic needs with it and the hardware is okay, the price increases have not been.

 

I came to conclude that Arlo's sales tactics are extremely aggressive and it will be the death of them in the coming years. I invested in some cameras a while ago and this is the second unreasonable price hike in two years. 2023 to 2024 63% this year 44%(by being forced to  yearly subscription). It's obvious that either the company management is doing poorly or that they are following Boeing madness to company stock chase. And we all know what happened there.

As a service company the worst you can do is to harass and chastised your customers year after year when you know you have some weakness in your system to start with, adding gizmo features isn't going to help your case. Your technical feature justifications are poor sign of your customer understanding.

 

Considering the hardware investment I'll stick around for one more year but after that I'm going to seriously going to look at alternatives. Because this is definitely the worst approach to customer relation. If your business model is full of holes, don't go blame you customers.

 

Shame on you Arlo!

 

Like many I'm taking my own personal time to voice my opinion. It isn't free. You should take notice!