Arlo|Smart Home Security|Wireless HD Security Cameras

iOS app asks for me to login to my apple account

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DSallee
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Every time I open the app it wants me to login to my apple account.

Why does the ARLO app need that login?

 

13 REPLIES 13
StephenB
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@DSallee wrote:

Every time I open the app it wants me to login to my apple account.


I am not seeing that on my iPhone.  I do need to log into the Arlo app (using the Arlo credentials).  That is set up to  use Face ID on my phone.

DSallee
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I do not login to my apple account as a rule. Try logging out of your apple account and then opening the Arlo secure app. 
thanks

StephenB
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@DSallee wrote:

I do not login to my apple account as a rule. 


I don't either.  Can you post a screen shot?

DSallee
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Screenshot 2025-01-08 at 10.15.55 AM.jpeg

The Arlo app loads and then within a second the Apple login.

I just cancel and go on.

Thank you

DSallee
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I do not have my Arlo set up for face id.

StephenB
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@DSallee wrote:

I do not have my Arlo set up for face id.


Mine is, which I guess could make a difference.

 

You can download your recordings to iCloud - that is the only thing I can think of that might require your Apple Id.

DSallee
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It didn't used to ask me.  I'm not sure which update changed but something in your app is requesting something requiring a login.  It works fine when I cancel but it is annoying not the less.

StephenB
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@DSallee wrote:

 something in your app 


No.  This is a user-to-user forum and I don't work for Arlo.

DSallee
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My bad.  I should have said the Arlo app.

I do appreciate your input.  It certainly is 

weird that it wants an Apple login for me.

Thank you again.

Cmck1
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I have the same issue. Were you ever able to resolve this?

StephenB
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@DSallee wrote:

Every time I open the app it wants me to login to my apple account.

Why does the ARLO app need that login?


FWIW, I don't see that on my own iPhone. 

 

Though I do use Face ID, and I guess that could mask it.

 

If you go into Apple Settings->iCloud, is the Arlo App enabled to access iCloud storage?  (press "See All" next to "Saved to iCloud")?

DSallee
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Not yet, still just press cancel.

DSallee
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I found the setting you are talking about but it made no difference.  Thanks