Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Reply
Discussion stats
  • 1 Reply
  • ‎2021-07-11 08:37 PM
  • 607 Views
  • 0 Likes
  • 2 In Conversation
Kuang
Follower
Follower
‎2021-07-11 08:37 PM

Model: AVD2001B-100AUS, purchased from Bunnings warehouse 

App: Arlo 3.2.2 (2422)

Platform: iOS 14.6 (tested on iPhone X, iPad Pro and iPhone 11 max)

Issue: 

  • Unable to pick up call from door bell after pressed under 4G network (Telstra). The call drops out after about 10 seconds of blank screen. The feature was previously working fine. 
  • Unable to broadcast audio in App under 4G network. This works fine if mobile is connected to home Wi-Fi. 

Tried: 

  • Reset Arlo Doorbell, re-pairing to App. Not solve the issue.   
  • Delete Arlo app, re-install app. Not solve the issue.

Due to the issues above, the doorbell turns into entirely useless.

 

Please help. Thanks!

 

Labels:
0 Likes
Reply
Message 1 of 2
607
1 REPLY 1
JamesC
Community Manager
Community Manager
‎2021-07-14 10:46 AM

Kuang,

 

Is this an intermittent issue or does it happen every time you receive a call from the doorbell?

 

JamesC

0 Likes
Reply
Message 2 of 2
579
Discussion stats
  • 1 Reply
  • ‎2021-07-11 08:37 PM
  • 608 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.