Arlo|Smart Home Security|Wireless HD Security Cameras

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Kelkadayif
Aspirant
Aspirant

Hi folks

I'm using Arlo Cameras, Smarthub, Arlo wirefree video doorbell and arlo chime 2. My chime disconnected almost everyday. I suspect multiple environment but result is same.

1. I suspect wireless access point and change access point. But I get same error.

2. I suspect wireless protocol or speed and change it. But I get same error. 

3. I suspect DHCP release/renew time and chage it. But I get same error. 

 

Is it common issue or any bug or known issue. 

 

 

 

IMG_A07D97A3566F-1.jpeg

 

I cant use chime because its offline. Could you please help me fix this issue?

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jguerdat
Guru Guru
Guru

What happens if you move the chime to another plug, perhaps in a different room?

Kelkadayif
Aspirant
Aspirant

I changed plug but I'm getting same result. It works 1 day or less

jguerdat
Guru Guru
Guru

It would seem to be a faulty chime or WiFi interference causing the chime to not be able to maintain the connection.

Kelkadayif
Aspirant
Aspirant

Chime and access point are very close. It dont have any additional device (like microwave etc.) 

jguerdat
Guru Guru
Guru

Use Settings, Support to see about a replacement or other suggestions.

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