App Battery Percentage

[Jack-Lucy]

Spoiler

App Battery Percentage

I installed the doorbell on 2nd March 2024 and used the existing wiring to give trickle charge. Since installation I have noticed that the battery percentage is no longer visible anywhere. I can see the battery icon but the percentage is better as allows me to monitor the status. How do I get this back? I have deleted the app, checked for updates, updated my iPhone etc and it still doesn’t reappear when you go on device settings

[jguerdat]

The percentage is only shown in the doorbell settings. If you use a computer browser, hovering the mouse pointer over the battery icon will show the percentage, too. While I don't have iOS here so can't comment on oddities, it may be worth telling us what phone and OS version you're using so someone else can check and comment.

[Jack-Lucy]

This image shows where I have seen the battery percentage in the app before

using iPhone 14 Plus with latest iOS 17.4

[jguerdat]

That's where I'd expect to see it, too. Anyone wanna jump in with their own observations?

[BrookeN]

Thank you for bringing this to our attention. We will be looking into this and will provide an update as soon as possible. 

[BrookeN]

Have you tried removing the doorbell from the account and re-onboarding it?

[Jack-Lucy]

Yes, I have done that and deleted the app reinstalled and updated etc

[BrookeN]

Please contact support. Within the app on your mobile device click on the silhouette on the top left ~ support center ~ the device that you are needing assistance with then choose the behavior you are seeing.