AVD2001: no audio on recording

[_Joe_]

Anyone have any issue where the doorbell suddenly stops recording any sound.  Just get a bit of static as the camera starts recording, then pretty much white noise. 

have restarted

have reset 

have updated app

have active subscription 

thanks

[BrookeN]

Is this the Arlo wired or wireless doorbell? 

[_Joe_]

Apologies, it’s wireless.

never had an issue with it, just suddenly stop picking up any audio.

[BrookeN]

Can you make sure the microphone is on, it may have accidentally got turned off. Go into the app> Devices> Choose the doorbell > Click on the little gear on the upper right and you will see the audio settings under that section double check the microphone is on.

[_Joe_]

Hi apologies for the delay.

The mic is on. thanks

[StephenB]

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@_Joe_ wrote:

The mic is on. thanks

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A couple of follow-up questions:

1. Can you hear audio when you livestream the doorbell camera?
2. Are you saying that audio sometimes stops in the middle of the recording?  Or are you saying you no longer get audio in any recording anymore?

[_Joe_]

Hi,

1. Even live stream has no sound/audio

2. No longer get any audio.  Its just a bit if static sound, then white noise. 

It's real odd, it was working fine and could have conversations.  Now just nothing.... records the visuals fine!

[StephenB]

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@_Joe_ wrote:

1. Even live stream has no sound/audio

2. No longer get any audio.  Its just a bit if static sound, then white noise. 

It's real odd, it was working fine and could have conversations.  Now just nothing.... records the visuals fine!

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It'd be good to test the audio on a PC (my.arlo.com), just to confirm it's not an issue with the phone app (unlikely but easy to try). I also suggest removing the battery from the doorbell for 10-15 seconds and reinserting it, and see if that restores audio.

Another thing you could try is removing the doorbell from the account, doing a factory reset, and then add it back again.  Use the release pin/paper clip method

• https://kb.arlo.com/000062346/How-do-I-reset-my-Arlo-Essential-Video-Doorbell

If steps like these don't help, I then suggest contacting phone support via the app.  It's available from 6 am to 6 pm US pacific time. Check the warranty status on the doorbell before reaching out to support, as if it is still covered you could get a replacement RMA.