AVD2001 doesn’t activate the traditionell (native) chime

[Lzon]

Hi,

I’ve bought an AVD2001. I have an existing doorbell on the house, with a push button on the outside of the house and a mechanical chime inside, with a transformer that provides 14 VAC.

If I understand things correctly, this should be good conditions for being able to connect the Arlo Video Doorbell to the existing wiring on the house in order to trickle-charge the battery and use the house's native chime. Correctly?

But the thing is that, after installation, the AVD2001 activates the house chime for some time. After a while (after maybe a day), Arlo Doorbell stops activating the native chime when someone rings the doorbell (Arlo).

Anyone have any tips on what could be causing this?

I have tried removing the AVD2001 from my Arlo account, to add / install the doorbell again. However, the same problem remains. It works for a while, then stops working.

Thanks in advance for your help!

[jguerdat]

I replied in your other post.