Arlo|Smart Home Security|Wireless HD Security Cameras

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Jwilson3118
Follower
Follower

Trying to purchase a subscription so my doorbell will record again. But every time I try to agree to charge I get this code “aria_directpost_error_6003” or it says payment method absent. What am I doing wrong 

100 REPLIES 100
phzwgqw
Aspirant
Aspirant

Same error for two days on three different browsers and two different devices

BrookeN
Arlo Moderator
Arlo Moderator

@JeffB1971footy can you please try again and let me know if you are able to purchase the plan?

phzwgqw
Aspirant
Aspirant

Nope - not working

BrookeN
Arlo Moderator
Arlo Moderator

@phzwgqw can you please try again. 

phzwgqw
Aspirant
Aspirant

tried again - same error message

BrookeN
Arlo Moderator
Arlo Moderator

@phzwgqw Can you try again and let me know if it goes through, thank you. 

BrookeN
Arlo Moderator
Arlo Moderator

@red_thunder thank you for your message. Can you try again as well and let me know if you see the same behavior?

phzwgqw
Aspirant
Aspirant

It worked this time.  thanks  

BrookeN
Arlo Moderator
Arlo Moderator

Thank you for letting me know. Have a great day.

JrzrG
Aspirant
Aspirant
JrzrG
Aspirant
Aspirant

aria_directpost_error_6003 what is the problem with ARLO?

BrookeN
Arlo Moderator
Arlo Moderator

You should be able to purchase the subscription now. Can you please try again. 

Edhagwood
Aspirant
Aspirant

I am having the same issue where it will not take my payment method.  I do not want a paypal account.  I tried the Chat and also tried to call and got hung up on.  It should not be this difficult to update my payment.  I need help immediately or I will have no choice but to look for another service.  This should not be this hard.  It is so frustrating. 

BrookeN
Arlo Moderator
Arlo Moderator

@Edhagwood  can you please try again.

soumangkone
Aspirant
Aspirant

need help, same issue

BrookeN
Arlo Moderator
Arlo Moderator

I have reached out to our backend team to fix the error you are seeing. As soon as it is complete I will let you know. 

BrookeN
Arlo Moderator
Arlo Moderator

@soumangkone can you please try again. 

Crazed444
Aspirant
Aspirant

My service expired and im trying to pay for premium plus for 19.99 and it wont let me it just keeps giving an error and I've tried two different cards same results 

Crazed444
Aspirant
Aspirant

My account is not letting me pay for plan either....keep getting the.     aria_directpost_error_6003

danb22
Aspirant
Aspirant

i also get the same message aria_directpost_error_6003 any help? @BrookeN 

BrookeN
Arlo Moderator
Arlo Moderator

I am looking into these, I will update you as soon as possible. 

BrookeN
Arlo Moderator
Arlo Moderator

@Crazed444 and @danb22  can you please try again. 

danb22
Aspirant
Aspirant

@BrookeN @It worked! Thanks!

JRIV9
Aspirant
Aspirant

I’m getting this error too

Mrcosta1987
Aspirant
Aspirant

aria_directpost_error_6003 I’m getting this code when trying to make payment. Please call me at + anytime.