Video doorbell doesn't ring on Android

[GCC]

Hello, I  can't get my Arlo video doorbell to ring  on my phone when they someone is at the door.  I do have it attached to chime and chime works fine.  I've done everything from resetting the video doorbell.to removing it and adding back.   I've also checked my phone  settings.   This was working fine up until 1 week ago.  Please help.  My door bell is 1 1/2 years old.   Thank you.

[ShayneS · Accepted solution]

@EPV There was an update performed on the backend to help with this symptom, can you test the doorbell calls again and let me know the results. 

Thanks

[GCC]

It works sporadically, for me.  Last night it worked and this morning.   I just tested a little while ago and nothing.

[GCC]

So yesterday I posted that it works sporadically.....but reality is that it only works once a day.  If you continue to test it through out the day the same problem occurs. 

[alex_loo]

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@ShayneS wrote:

@EPVThere was an update performed on the backend to help with this symptom, can you test the doorbell calls again and let me know the results. 

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I have tested my iPhone here for at least 1 time, and the issue seems fixed.  Thank you.

repeating my original issue below:

@alex_loo wrote:

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App version 6.5.0.

1x Android + 1x iPhone, both logging in as the same (master) account.

When door bell button is pressed, Android correctly rings and shows the doorbell camera when "answer" with app was clicked.  On the other hand, the iPhones only rings BUT does not show the doorbell camera when the app "answer" was clicked.

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@GCC mentioned that the fix has been "sporacdic" and working only "once a day".  I'll keep an eye on this and share any findings.

Alex

[EPV]

Works as normal now for me.

[ShayneS]

@GCC 

Does this still seem to only work once a day? The back-end fix should have been about three or four days ago 

[GCC]

Yes, only once a day and it took me 3 tries to get it to ring on my phone.

Very annoying. 

[GCC]

I also restarted the doorbell again to make sure the "fix" would work.

[ShayneS]

@GCC Thanks, I notified the team