Unable to add doorbell to Arlo Secure App

[Retired_Member]

I am currently unable to add the 2nd Generation Door Bell as a device to the Arlo app. 

This is due to the option for 2nd generation Video Door Bell not being present under the doorbell section when adding a device. 

Any assistance to have this sorted would be appreciated 

@JamesC @ShayneS @BrookeN 

[StephenB]

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@Retired_Member wrote:

This is due to the option for 2nd generation Video Door Bell not being present under the doorbell section when adding a device. 

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Where are you located?

[Retired_Member]

I'm in Jamaica

[StephenB · Accepted solution]

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@Retired_Member wrote:

I'm in Jamaica

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Unfortunately, Arlo only allows the Gen 2 doorbell and cameras to be installed in countries where they offer subscriptions.  Jamaica is not one of those countries:

• https://kb.arlo.com/000062249/Where-is-Arlo-Secure-available

If you created an account in the US (or while connected with a VPN to the US), then you could then disconnect the VPN and install the doorbell.  But I think you would also need a US payment method.