No doorbell recordings

[DBordelon]

I have 3 Arlo cameras that I have been using for years with no issues.  I recently changed my video doorbell and was getting recordings right after install.  Now, I get no recordings on the doorbell, but am getting motion alerts.  I still get recordings on the 3 cameras, with no subscription, so why not on my doorbell?

[jguerdat]

Your trial subscription may have expired. Check the status of your subscription and either add the doorbell to the existing sub (if you have one) or purchase at least a single camera sub for the doorbell. If you have a Pro 2 or older system with the free 7 day plan, you can't then add a new doorbell since any camera newer than the Pro 2 requires a subscription for cloud recordings. This goes back to 2018 when the Ultra cameras were first introduced.