Need help accessing video before paid plan

[E19]

We had an incident that occurred with footage captured on the doorbell that we need to get access to. We did not have a paid plan at the time of incident but signed up for a paid plan within 30 mins. Can someone at Arlo get access to this video for us?

[Edinburgh_lad1]

The answer is negative: you won't be able to.

[StephenB]

---

@E19 wrote:

We had an incident that occurred with footage captured on the doorbell that we need to get access to. 

---

Since the footage was never actually stored, there is nothing to get back.