Introducing Arlo Video Doorbell - 2nd Generation

[JamesC]

Introducing the 2nd generation of the Arlo Video Doorbell, now offered in both 2K and HD options. While you’re away from home, running errands, working, or on vacation, you can count on the Arlo Video Doorbell to let you know what’s happening at your front door.

Protect your door and more. Video Doorbell protects your front door with clear HD 1080P resolution, Night Vision, and Integrated Siren. Respond to visitors with 2-way audio or send a quick reply message. ·        HD Video Doorbell ·        Updated seamless Bluetooth onboarding ·        180° field of view ·        Built-in battery with new technology for long life ·        Night Vision ·        Sleeker form factor with newer battery technology

Protect your door and more with crystal-clear details. Video Doorbell protects your front door with crystal clear 2K resolution, Night Vision, and Integrated Siren. Respond to visitors with 2-way audio or send a quick reply message. ·        2K Video Doorbell ·        Updated seamless Bluetooth onboarding ·        180° field of view ·        Built-in battery with new technology for long life ·        Night Vision ·        Sleeker form factor with newer battery technology

Post a reply or visit Arlo Support if you have any additional questions or need more information about the Arlo Video Doorbell - 2nd Generation

Thank you for being part of the Arlo Community!

[hpatel85]

When will there be a fix for the horrible noise issue making the doorbell essentially useless for its intended use when actually trying to talk to someone at the door.

[1starlo]

Hi, I just purchased 2 video doorbells (2k, 2nd G), and the Smarthub VMB4540.  Will these work together, or do I need to return them?

[StephenB]

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@1starlo wrote:

Hi, I just purchased 2 video doorbells (2k, 2nd G), and the Smarthub VMB4540.  Will these work together, or do I need to return them?

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The 2nd gen cameras (and doorbells) do not support smarthubs yet.  Arlo says they will add that feature, but haven't said when.

[mrodrigu74]

Hi. I have exactly the same problem. How you fix it? I have the last version of Arlo Secure in both my iPhone 14 Pro and my iPad and the Video Doorbell 2nd Generation does not appear in the App to start installation. 

[JamesC]

mrodrigu74,

Where are you located? Arlo Essential 2nd generation devices are not available for onboard in all regions.

JamesC

[McCormack]

Wish I'd have read this first, mine was stole just before I found out my trial was up n didn't get footage of the thieving swine....

[gIr0d]

@JamesC regarding the local storage capability for the Doorbell 2, is it possible to get on a list to know when its available or do you have any details if it comes this or next year? I assume Arlo has a software/firmware release planning where they list out the features etc. they deliver.

Plus maybe you can check if the local storage videos can ever appear in the Feed section please?

Thanks

[DanK50]

Referring to passages in the Arlo user manual, it can only be connected to 2.4 GHz. Here are the references:

2. Make sure your phone is connected to 2.4 Ghz Wi-Fi network...

6. Select a 2.4GHz Wi-Fi network.

When you install and set up your doorbell, the Arlo Secure App guides you through the
process of connecting the doorbell to your router’s 2.4 GHz Wi-Fi network.

You can change your doorbell’s Wi-Fi to a different 2.4GHz Wi-Fi network.

Hope that helps.

[srpugliese]

Can this doorbell use the existing wires (from the current doorbell) to power it?

[StephenB]

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@srpugliese wrote:

Can this doorbell use the existing wires (from the current doorbell) to power it?

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Yes - assuming that the wires are delivering low voltage ac (8-24 volts) and at least 10VA.

If you can find the transformer, the voltage and power should be on the label.

[lakefever]

AVD4001Aer1.3 doorbell will not capture or when it does, it only records a few seconds. No amount of searching the community finds a solution, only other complaints of the same issue.  Arlo has not posted a solution as well. With so many complaints I would think Arlo would be posting a solution instead of searching the community full of complaints.   With purchase price and monthly subscription fee makes this a costly problem. No amount of blaming wifi,  checking for updates, assuring it is mounted correctly, etc. will correct an inferior product. 

[JamesC]

lakefever,

You may need to adjust the recording length and/or sensitivity for the doorbell to achieve the desired results.

Take a look here for information about how to make those adjustments:

https://kb.arlo.com/000062895/How-do-I-change-the-motion-sensitivity-on-my-Arlo-camera-Arlo-Secure-4...

https://kb.arlo.com/000062820/How-do-I-adjust-Arlo-video-recording-length-Arlo-Secure-4-0

JamesC

[lakefever]

These settings have been checked 5-6 times. The motion is only detected when it is within 5-6 feet of the camera. The camera then only captures a few seconds of video. Sometimes the motion is detected as a person is walking way!

This gets to be really frustrating when these simple steps are suggested as they were taken during setup. I need a solution, repeating instructions is no help.  

To me this is equivalent to asking if a switch was turned on because a light will not work. Is this the level of support Arlo provides?    

[jguerdat]

If you only get a few seconds of recording when the doorbell is set to record a timed amount, that implies a poor WiFi connection which can be due to a signal strength and/or quality issue. You can take the doorbell indoors for testing to see if it works better.

[lakefever]

Already tried that. Doorbell and phone also show full signal when mounted. I think a replacement is due. Never had this trouble until I installed the new doorbell. 

[JamesC]

lakefever,

I encourage you to reach out to support to open a ticket detailing the concerns you've mentioned here. You can find support options within the Arlo app under Settings > Support.

JamesC

[jeremykei]

This is our observation too. On top of that, there's this noise issue trying to talk to someone at the gate. Plus the battery is non-removable in the 2nd Gen, so if you're on a busy street like some of us, the battery needs swapping every few days to a week where solar panels wun charge sufficiently during seasons. Means you're gonna need at least 2 complete units if u wanna charge up some place else.