Cannot connect AVD3001 to Chime 2 model AC2001

[NMoreno]

Trying to connect doorbell AVD3001 to Chime 2 model AC2001 but it fails to connect. I scan the QR-code, it asks to connect to the ARLO_xxxx device and about 1 minute later I get the message it cannot connect to Arlo_xxxx

On the Chime 2 box it says it's compatible with the Arlo Essential Video Doorbell AVD2001, it does not say AVD3001. Should I buy a different chime for this doorbell?

[StephenB · Accepted solution]

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@NMoreno wrote:

Trying to connect doorbell AVD3001 to Chime 2 model AC2001 but it fails to connect. I scan the QR-code, it asks to connect to the ARLO_xxxx device and about 1 minute later I get the message it cannot connect to Arlo_xxxx

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It sounds like you are trying to add the Chime 2 to your account (which you need to do before you pair it with a doorbell).  Is that the case?  What phone are you using to add the chime?  There is an issue with some iPhone models that you might be running into.

The chime 2 is compatible with your 2nd gen doorbell, but it is possible that the firmware will need to update before it will pair.

[NMoreno]

Thanks! I tried with another iPhone model and could pair the devices immediately !