Arlo video doorbell 2nd Gen not detecting motion and recording

[sojha95]

Hello, I am having some issues with the Arlo doorbell 2nd Gen. I am not getting to detect any motion, even when adding rules for it to detect motion. I tried to motion test and put the sensitivity to 100 and it still didn’t detect anything. I have tried factory resetting it and adding it back to the Arlo app, it didn’t work. Any ideas what I can be? I also have a camera and it shows it's detecting  motion because of the Rule. The Arlo doorbell is in the same rules and it’s not having that text show up. 

 

[jguerdat]

Probably fastest to swap at the store on the chance it's a faulty doorbell.