Arlo 2nd Gen doorbell camera

[PaMedic72]

So, I added the Arlo 2nd Gen doorbell camera to my home. I direct wired it so I would not have to worry about taking it down, charging it and returning it to service. Initially, I was getting the "free trial" videos anytime the camera activated. Now, after the trial ended. I get the activation notice with no follow-up video clip. I signed up for the "basic" membership and have had a hard time getting the camera/app to work like it did out-of-the-box. The "help" side in the app does not recognize I pay for a membership and wants a $1.00 "refundable" fee just to speak to a tech via text. Then, up to a $49 monthly fee on top of that. There is no "live" person you can speak to. Any phone numbers refer you to the app, self-help or "tech" service I mentioned. This sucks. Has anyone experienced the same issue and knows how to fix it please let me know.  I'm tempted to cancel the subscription if not resolved. It must not be a US-based company based on the "lack of customer service" availability. 

[jguerdat]

This sounds like you talked to a scam site. Use the app to go to Settings, Support and choose your doorbell. Scroll down to Contacts for options although without a subscription those will be limited. 

To subscribe, you just use Settings, Home, Plans to choose an appropriate one for your camera(s).

If you've done all this, perhaps the mods here can help - @JamesC , @ShayneS , @BrookeN 

[KitMilo]

How did you direct wire and what accessories did you get?