Arlo 2k wireless doorbell not working

[Robd313]

My doorbell camera has been down for over a month. I’ve done all trouble shooting steps with Arlo support and. Nothing works. No video feed seems to work rather live or motion detection. Support has been no help. Says the engineer team is aware of the issue. Keep saying they are escalating things but still no resolution 

[ShayneS]

Hi @Robd313 

Can you provide more detail regarding the exact symptoms you are experiencing with the doorbell? 

When did this symptom start occurring and di you move the doorbell to a new location? 

Does this occur on mobile data and WIFI?

Have you tried connecting directly to your SmartHub? You can switch in the Device settings  > Connected to > Change Wifi button (at the bottom).

[jguerdat]

Suspiciously AI response.

[Robd313]

As stated it’s going on 2 months now. Done everything support has asked. Network does not matter. Reset doesn't help. Home or away dose not matter. Being on same network or different doesn't matter.  Uninstalling the app does nothing. Updating the app does nothing. Any device or operating system does not fix the issue. They won’t escalate pass the “engineering team”. Won’t go into warranty. Says I have to wait for a response no matter how long that takes. No help no assistance