Arla not showing recorded videos

[Ismailnaseem]

The arla app is not showing any recorded video, I have done restart but didn't work help me sort the issue out. Thanks

[jguerdat]

Did the doorbell's trial subscription expires? Without a subscription you won't get cloud recordings. Check Settings, Home Plans to verify. You likely need a paid plan to continue to get recordings.

[Ismailnaseem]

I have a single camera subscription, my old gen 1 video door bell stopped working so I bought a new one 2nd generation, it was working fine in the start for a month but now it's not showing or recording videos on cloud. I have refreshed it as well but didn't work. Help me

[StephenB]

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@Ismailnaseem wrote:

I have a single camera subscription, my old gen 1 video door bell stopped working so I bought a new one 2nd generation, it was working fine in the start for a month but now it's not showing or recording videos on cloud. I have refreshed it as well but didn't work. Help me

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Check that the new camera is in the subscription plan.

You might need to cancel the subscription for the old camera, and then resubscribe.