2019-05-24 06:37 PM
unable to change camera name during setup. Cannot continue to set up camera.
I bought the 2 camera Ultra system today with the smarthub station. Got the hub, chime and door bell connected. I am going to use a new 4k cam for the front which will sync to the doorbell. I have been trying to over an hour to sync it. Finally past firmware update and serial number confirmation I am prompted to change the name of the cam. Chose a name and received a "could not rename" notice and it said "try again" so I did. A few times. Then closed the app and re did it all again, same outcome. I reset the camera, checked wifi and it is connected fine and on the same network, and I am still getting the message. If anyone has has this issue during initial set up please let me know.
Model: VMS5240 | Arlo Ultra 2 Camera Kit
Message 1 of 2
2019-05-25 09:37 AM
Re: unable to change camera name during setup. Cannot continue to set up camera.
Which app are you using? Android? iThing?
If the setup offers you a camera name that is the serial number, or something else, can you just skip it and complete the setup?
You can change the name after it is set up.
My Arlo hardware: Q Plus, Pro 2 (X2), Security Light, Ultra, Doorbell, Chime
Message 2 of 2