"Your Request Timed Out" Log in error on Android - Oneplus 7T

[Nsdodgers]

Hello!

I have an issue on Android (version 10) on a Oneplus 7T. This issue is NOT happening on any of my IOS devices.  I cannot log in at all. The green arrows spin for a while then a red bar appears at the top with the message "Your Request Timed Out"

Only one thing fixed the problem, clearing the app's storage, cache, uninstalling the app and then re-installing the app will allow me to log in ONE TIME only. I have to follow those steps every time I want to use the app. 

Can anyone help? The chat support "exhausted" all of the support options.

[ShayneS]

HI @Nsdodgers

Are you still experiencing this issue with your phone?

[Nsdodgers]

Yup

[ShayneS]

Do you happen to have any other android devices you can test with on the same network? VPN? Wi-Fi or Mobile?

[Nsdodgers]

Sadly my phone is the only android device I have. The log in time out error occurs on Mobile and Wifi data. I do not have a VPN active.

I still can always log in once by uninstalling and reinstalling the app

[Nsdodgers]

yes

[ShayneS]

How long does it last before you get timed out within the app after you login once After reinstalling?

[Nsdodgers]

it is within the hour

[ShayneS]

Is it possible to get a screenshot of the error message (timeout)?

[Nsdodgers]

I have a screen recording. I will send it in a PM so it isn't all on the internet