Arlo|Smart Home Security|Wireless HD Security Cameras

only been a year since I got my cameras and I already have a dead battery

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Simon123456
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I have one doorbell, two arlo Ultra 2 and one station and it never worked very well.

 

It's only been a year since I got my cameras and I already have a dead battery. Even if the camera is plugged in at all times, I am not able to manage it because I get a message I have to change the battery.

 

The cameras send me a lot of false motion detection outside my activity zones.

 

It loads for minutes before I can access the image, either online or on the app.

 

For the price I am charged per month and the price I paid to purchase the equipment, I am completely disappointed and I do not recommend this product at all. It is far from working well.

 

I am very disappointed with my purchase. I will probably change everything for another brand

 

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jguerdat
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Guru

Never letting a battery completely discharge would be a Good Thing. It's much better to proactively charge by monitoring the battery icon and/or level. Removing the battery should get rid of the dead battery message. You might want to try this to see if it helps:

 

https://kb.arlo.com/000052305/My-Arlo-Pro-or-Arlo-Pro-2-battery-is-dead-what-do-I-do

 

Generally, your system sounds like it wasn't set up/tested well to start with. DIstance, 2.4GHz interference from other wireless devices, house construction, etc. all gets in there. If you bring a camera closer to your hub does it work better? Maximizing the signal between the cameras and hub is an important step. Tell us about your environment, house construction, everything so we can get an idea of how to help.

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