billing

[otarakiwi]

we pre paid for the year and are sill being charged monthly and am trying to find a number for accounts billing but can't find one.  the chat doesn't work as it keeps crashing when i ask for billing.  anyone have an email or phone number for customer service 

[StephenB]

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@otarakiwi wrote:

the chat doesn't work as it keeps crashing when i ask for billing.  

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Have you tried using the phone support option in the app?

[BrookeN]

@otarakiwi I would be more than happy to have someone look further into this for you. Can you please dm me a callback number as well as a good number to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

[Sandy7777]

I just received notice from American Express that my account was billed 233.26 from Arlo. I didnt even  get an email or statement from Arlo telling me they were billing me and showing me a breakdown.  Last year the price was 149.99.  I do not with to pay this much for monitoring. How do I call them direct??

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off. 

[Sandy7777]

I am unable to do that.  Call me at 

[Sandy7777]

You can call anytime today or tomorrow from 8  am MST on

[BrookeN]

Thank you for providing that information. I have reached out to support, they will be contacting you as soon as possible.