billing

[otarakiwi]

we pre paid for the year and are sill being charged monthly and am trying to find a number for accounts billing but can't find one.  the chat doesn't work as it keeps crashing when i ask for billing.  anyone have an email or phone number for customer service 

[StephenB]

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@otarakiwi wrote:

the chat doesn't work as it keeps crashing when i ask for billing.  

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Have you tried using the phone support option in the app?

[BrookeN]

@otarakiwi I would be more than happy to have someone look further into this for you. Can you please dm me a callback number as well as a good number to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.